Frequently Asked Questions
Who is LUXXGURU?
LUXXGURU is the leading online marketplace to buy and sell authenticated pre-owned luxury goods.
Where are the goods from?
We have been collecting these goods and established many connections, especially in Japan and Europe with many business owners, sourcing companies, friends, and our dear customers.
Are these goods 100% Authentic?
Yes, all goods are 100% Authentic. In addition, we're partnering up with www.findz.io to make sure all the goods are authenticated before we list an item. In addition, www.findz.io could provide customers with a certificate and a personalized warranty card where they can scan and view the details of the item they purchased via the FINDZ app.
Can i view the actual goods?
We're an online business so we don't have a physical store, but we regularly offer digital viewings by video call where one of our team can be on hand to talk you through the item and answer any questions that you have.
How long does shipping take?
Normally, it will take around 5- 7 business days depending on your location.
Free Shipping?
Yes, we are currently doing free shipping for all orders across the globe.
Does the costs of the goods include Taxes and Duties?
No. All import taxes and duties (e.g. VAT, GST, PST, etc.) at the destination country are the sole responsibility of the recipient. These fees are separate and are in addition to the cost of the goods you purchased from us. Prior to delivery, you will be contacted by the courier service or customs to pay for these fees. The recipient is responsible to pay these fees, typically either prior to delivery or at the time of delivery. Each country has its own specific import rules and regulations. We, therefore, suggest you contact your local customs authority directly for specific importing requirements and details.
